Late & Cancellation Policy

Late Policy

Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time, it is considered a “No-Show” and a cancellation fee will apply. Please note that we will attempt to contact you on the numbers you have provided above.

Cancellation Policy

Sparrow & Sage understands that sometimes schedules change and therefore requests at least 24 hours’ notice when cancelling or rescheduling your appointment. A credit card is required to hold your appointment. Appointments cancelled within 24 hours or for which clients are a “No-Show” for will incur a charge of 50% of the service amount. 

Sparrow and Sage values your time and feels that it is fair to honour the same policies we hold to our clients. Should we need to cancel on a client due to sickness, or other unforeseen events with less than 24 hours’ notice we will honour 50% off your next identical service and do all we can to reschedule your appointment in a timely manner.